PRIVACY POLICY

Last updated: June 2026

EOS Lumière Services Ltd (“EOS Lumière,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website eoslumiereserviceslimited.com (the “Website”), engage our services, enrol in training, or purchase our digital products.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

EOS Lumière Services Ltd is a UK-registered multi-sector organisation providing training, business support, consultancy, digital services, healthcare support services, and digital products. For the purposes of data protection law, we are the data controller of the personal data described in this policy.

2. Information We Collect

We may collect the following categories of personal data:

Information you provide directly — name, email address, phone number, business or organisation name, and any details submitted through our enquiry forms, training applications, or consultancy bookings, including the subject matter you select in our enquiry form.

Payment information — where you purchase digital products or pay for services, payment details are processed securely through our third-party payment providers. We do not store full card details on our own systems.

Communication records — records of correspondence between you and EOS Lumière, including emails, enquiry submissions, and any feedback you provide.

Technical and usage data — information collected automatically through cookies and similar technologies when you visit our Website, including IP address, browser type, device information, and pages visited. See our Cookie Policy for further detail.

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to enquiries and provide information about our training, services, or digital products. To process bookings, enrolments, and payments. To deliver training programmes, consultancy services, and digital products you have purchased or enrolled in. To communicate with you about your engagement with us, including updates, reminders, or relevant service information. To improve our Website, services, and training content based on usage and feedback. To comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR: performance of a contract, where processing is necessary to deliver a service, training programme, or digital product you have requested; legitimate interests, where processing helps us operate, improve, and promote our services in a way that does not override your rights; consent, where you have given explicit permission, such as for marketing communications or non-essential cookies; and legal obligation, where processing is required to comply with UK law.

5. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties who support our operations, including payment processors, email and communication platforms, website hosting providers, and digital product platforms (such as Etsy), where applicable. These third parties are required to handle your data securely and only for the purposes we specify.

We may also disclose your information where required by law, regulation, or to protect the rights, property, or safety of EOS Lumière, our clients, or others.

6. International Data Transfers

Where any of our third-party service providers are located outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections, to ensure your data remains protected in accordance with UK data protection law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Enquiry data that does not result in an engagement is retained for a limited period before being securely deleted.

8. Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate or incomplete data; request deletion of your data, where applicable; object to or restrict certain processing; request data portability; and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by law.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. While we take reasonable steps to secure your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

11. Cookies

Our Website uses cookies and similar technologies. Full details are set out in our separate Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The most current version will always be available on our Website with the date of the last update shown above.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

EOS Lumière Services Ltd
Email: admin@eoslumiereserviceslimited.com
Phone: +44 7455 667235
Registered Office: 124 City Road, London, EC1V 2NX