Company: EOS Lumiere Services Ltd
Registered in England and Wales

1. Introduction

EOS Lumiere Services Ltd (“the Company”, “we”, “our”, “us”) is a UK-registered multi-sector organisation delivering structured services across digital marketing, retail operations, healthcare services, consultancy, business support, and professional training.

We are committed to protecting the privacy and security of personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and subsidiaries.

2. Information We Collect

We may collect and process the following categories of data:

• Personal identification information (name, email address, phone number)
• Business information (company name, job title)
• Service enquiry details
• Transaction and billing information
• Website usage data (IP address, device type, browser type)
• Marketing preferences

Information submitted through contact forms or service engagements

3. How We Use Your Information

We use personal data to:

• Provide and manage our services
• Respond to enquiries and business proposals
• Deliver consultancy, training, retail, and support services
• Process payments and transactions
• Improve operational performance and website functionality
• Comply with legal and regulatory obligations
• Communicate corporate updates (where consent has been given)

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contractual necessity
• Legitimate business interests
• Legal obligations
• Consent (where applicable)

5. Data Sharing

EOS Lumiere Services Ltd does not sell personal data.

Data may be shared with:

• Professional advisers
• Technology and hosting providers
• Payment processors
• Regulatory authorities (where legally required)
• Approved operational partners where necessary for service delivery

All third parties are required to maintain confidentiality and data security.

6. Data Retention

We retain personal data only for as long as necessary to fulfil contractual, legal, and regulatory obligations.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request erasure (subject to legal obligations)
• Restrict or object to processing
• Withdraw consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Data Security

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, misuse, disclosure, or loss.

9. Contact

For data protection enquiries:

EOS Lumiere Services Ltd
Registered Address: 124 City Road, London EC1V 2NX
Email: info@eoslumiereserviceslimited.com