TERMS OF SERVICE

These Terms of Service (“Terms”) govern your access to and use of the website eoslumiereserviceslimited.com (the “Website”) and the services, training programmes, consultancy, and digital products offered by EOS Lumière Services Ltd (“EOS Lumière,” “we,” “us,” or “our”), a company registered in the United Kingdom.

By accessing or using our Website or services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

1. Who We Are

EOS Lumière Services Ltd is a UK-registered multi-sector organisation providing structured training programmes, business support services, consultancy services, digital services, healthcare support services, and digital products to individuals and organisations across the UK.

2. Eligibility

By using our Website or engaging our services, you confirm that you are at least 18 years old, or are accessing our services with the consent and involvement of a parent, guardian, or employer where applicable, and have the legal capacity to enter into binding agreements.

3. Our Services

We provide the following categories of service, each of which may be subject to additional terms communicated at the point of engagement:

Training Programmes — delivered across healthcare, enforcement and compliance, business and entrepreneurship, digital skills, and workplace development. Training outcomes are subject to our separate Training Disclaimer.

Business Support, Consultancy, Digital, and Healthcare Support Services — delivered on a project or retainer basis, subject to individual service agreements where applicable.

Digital Products — templates, guides, ebooks, planners, and toolkits sold through our Website or third-party platforms, subject to the digital product terms in Section 7 below.

4. Enquiries and Bookings

Submitting an enquiry through our Website does not constitute a binding agreement. A service, training booking, or consultancy engagement is only confirmed once both parties have agreed on scope, pricing, and terms, typically formalised through a separate agreement, invoice, or written confirmation.

5. Fees and Payment

Fees for our services and training programmes will be communicated directly to you prior to engagement. Unless otherwise agreed in writing, payment terms, invoicing schedules, and cancellation conditions will be set out in the individual service agreement or booking confirmation for each engagement.

6. Cancellations and Refunds

Cancellation and refund terms vary depending on the type of service or training programme booked and will be set out in the relevant booking confirmation or service agreement. In the absence of a specific agreement, requests for cancellation or refund will be assessed by EOS Lumière on a case-by-case basis.

7. Digital Products

Digital products purchased through our Website or affiliated platforms (such as Etsy) are sold for personal or single-business use only, unless an extended licence is explicitly stated at the point of sale. Due to the nature of digital products, all sales are final once the product has been accessed or downloaded, except where required otherwise by UK consumer protection law.

8. Intellectual Property

All content on our Website, including text, graphics, logos, training materials, digital products, and design elements, is the property of EOS Lumière Services Ltd or its licensors and is protected by UK and international intellectual property law. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

9. Acceptable Use

You agree not to use our Website or services to: violate any applicable law or regulation; infringe the intellectual property or other rights of any third party; transmit harmful code, malware, or disruptive content; or misrepresent your identity or affiliation with EOS Lumière.

10. Training Disclaimer

All training programmes are subject to our separate Training Disclaimer, which sets out important information regarding the nature, limitations, and intended outcomes of our training content. By enrolling in any training programme, you confirm that you have read and understood the Training Disclaimer.

11. Limitation of Liability

To the fullest extent permitted by UK law, EOS Lumière Services Ltd shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our Website or services, including but not limited to loss of income, business opportunity, or data. Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

12. Third-Party Links and Platforms

Our Website may contain links to third-party websites or platforms (such as our digital product store on Etsy). We are not responsible for the content, policies, or practices of any third-party site, and your use of such sites is governed by their own terms and policies.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The most current version will always be available on our Website with the date of the last update shown above. Continued use of our Website or services after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our Website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at:

EOS Lumière Services Ltd
Email: admin@eoslumiereserviceslimited.com
Phone: +44 7455 667235